Ground Transportation

Is shuttle service provided from the airport?

CSTE does not provide shuttle service from the airport, however hotels within the group block provide shuttle service to and from the airport. Schedules vary by hotel and attendees should verify schedules at their selected hotel.

Is shuttle service provided to the Convention Center?

CSTE does provide shuttle service between hotels in the group block and the convention center that are further than normal walking distance. Information regarding shuttle schedules will be available in May.

What if I need handicap accessible transportation to the Convention Center?

Please contact sclinton@cste.org for wheelchair accessible transportation arrangements no later than May 1, 2018.

Hotel Accommodations

How do I make my hotel reservation?

New in 2018 Attendees will only be able to reserve a hotel room through Passkey’s GroupMAX System AFTER their conference registration has been finalized. After your registration is complete, attendees will have access to a direct link to make hotel accommodations online through Passkey’s GroupMAX System. Group block hotel rates range from $99 to $225 per night not including taxes. Detailed information on hotel reservation will be available after you have registered for the conference. A credit card is needed to secure your hotel reservation.

What if I am not registering by credit card and want to secure a hotel reservation?

CSTE will accept check payments for registration online. Check payments must be received at the CSTE National Office within 30 days from online registration. All check payments must be postmarked by May 18, 2018 or the attendee will be required to bring the check and register on site at the conference.

What if I register for the conference and then want to make a hotel reservation later?

Use the link in your registration confirmation email to access your Passkey’s GroupMAX System link.

How many rooms can I reserve at one time?

You may only make one reservation using your Passkey’s GroupMAX System link.

How do I know what hotels are available?

Through your Passkey GroupMAX System link, attendees can search by all hotels or hotels with available rooms. You may also search hotels by list or map location and can include filters for amenities.

What if the hotel I want is no longer available?

All hotel rooms are available on a first come, first served basis. CSTE will not maintain a waitlist when a desired hotel or rooms nights are unavailable.

What is the difference between an acknowledgement number and hotel confirmation number?

An acknowledgement number is the Passkey’s GroupMAX System confirmation that reservation information is received and transmitted to the hotel. Passkey GroupMAX System does not guarantee the rooms until confirmation by the hotel. The hotel system may take a few days to update their reservation system, so please do not call the hotel directly to confirm. Hotel confirmation numbers will usually be updated in Passkey’s GroupMAX System in five to seven business days after receipt by the hotel.

How do I make a change or cancel my hotel reservation?

Reservations can be changed online using the link found in your hotel reservation confirmation email. You will need your acknowledgement number or hotel confirmation number. Passkey’s GroupMAX System will not process any reservation modifications, cancellations or request after June 7, 2018. After this date, attendees must contact their selected hotel directly.

What is the deadline for making a hotel reservation?

The deadline for group rate reservation is May 11, 2018. However, if the group block sells out for any or all nights of the conference prior to the deadline, then the group rate may no longer be available. The hotel may also sell out even after our group block sells out.

What if I don’t receive a Passkey GroupMAX system email?

Please check your spam folder as emails from Passkey will be from 2018 CSTE Annual Conference or groupcampaigns@pkghlrss.com or contact sclinton@cste.org.

Who do I contact if I have questions about the Passkey GroupMAX system?

Please contact travel@cste.org or the CSTE National Office at (770) 458-3811.

What is the hotel and convention center parking fee?

Parking fees vary by hotel and attendees should verify rates that their selected hotel. For the Palm Beach County Convention Center, parking information is available at http://www.pbconventioncenter.com/aboutpbccc/parking.

What is the fee for internet access at the hotels?

CSTE provides complimentary in-room internet access to all attendees in the group block.

Is a fitness center provided and what are the other hotel amenities?

Complimentary access to the hotel fitness center is available to attendees in the group block.

Registration

Do presenting authors pay for registration?

All presenting authors are required to pay applicable registration fees. CSTE does not provide a travel allowance or honorarium for presenting authors attending the conference.

Can I pay for a large group and if so how?

Yes, contact Shundra Clinton at sclinton@cste.org for the appropriate form and additional instructions.

Can I pay by check?

Yes, attendees may register online by check. Check payment must be received at the CSTE National Office within 30 days from online registration. All check payments must be postmarked by May 18, 2018 or the attendee will be required to bring the check and register on site at the conference. For additional information, contact Shundra Clinton at sclinton@cste.org.

I need to print an invoice for my accounting department, how do I retrieve one?

Contact Shundra Clinton at sclinton@cste.org to request an invoice.

What’s the refund policy?

Please refer to our Payment/Cancellation Policy at http://www.cste.org/page/conference.

Are meals included in the cost of registration?

Breakfast, lunch or dinner is not provided as part of the registration fees. Any reception with food is intended to be light hors d’oeuvres and not a meal substitute. CSTE will provide a morning beverage refreshment and afternoon snack from Sunday through Wednesday.

Can I pay for registration by purchase order?

No, purchase orders are not accepted.

When is the Early-Bird deadline for registration?

Friday, April 27, 2018. Registration must be completed on-line by 11:59 PM Eastern that date.

What if I forgot my registration password?

Attendees who have registered for a previous CSTE conference will have a saved contact profile. If you forgot your password, click on the link for “forgot password” and it will be e-mailed to you. You will need the e-mail address previously used for registration. If you forgot or changed your e-mail address, then begin a new registration.

What If I am registering my supervisor and do not know their password?

Begin a new registration. Or, if you have access to their e-mail then use the “forgot password” link.

Why can’t CSTE enter my registration if paying by credit card?

For security and to maintain PCI compliance, CSTE staff cannot accept credit card payment by e-mail, fax, chat or any other unsecure means.

How do I add a banquet ticket to my registration?

If you have already registered for the conference, you may “modify” your registration by clicking on the following link http://www.cste.org/page/conference. First, check off “Existing Registration” and enter your e-mail address. Second, enter your password. If you forgot your password click on the link for “forgot password” and it will be e-mailed to you. Third, select the “make changes” option then add a banquet ticket to the appropriate area and pay by credit card.

Will I receive a confirmation of my registration?

A confirmation of your registration will be sent to you via email immediately upon registering on-line. If you do not receive confirmation after 30 days, please do not hesitate to contact the CSTE National Office at (770) 458-3811.

When will name badges be mailed?

Name badges are not mailed but available for pick up at the registration desk.

How do I register if I am a member of the press?

Professional editorial staff (including photographers and camera crews) of print, online, and broadcast media interested in obtaining a press registration should contact Jeremy Arieh at jarieh@cste.org.

Where does onsite registration and check-in take place?

Registration and check-in takes place at the Palm Beach County Convention Center. Onsite registration and check-in will open on Sunday, June 10.

Can my family attend the receptions?

Yes, guests of a registered attendee may attend for a fee.

Does CSTE offer Continuing Education Credits?

Continuing education for the 2018 CSTE Annual Conference is pending. Details on how to register and claim CE will be released May pending activity approval.

Presenting Authors / Presentations / Moderators

Below is a list of frequently asked questions specifically for presenters during the abstract submission process. Please review the Guidelines for Abstract Submission for detailed instructions regarding the abstract submission process.

What is the deadline for abstract submission?

All abstracts must be submitted via the online abstract system no later than Wednesday, January 3, 2018 by 11:59 p.m. Eastern Standard Time. Proposals that are incomplete, late or submitted in an inappropriate format will not be considered.

When and how will I be notified of my abstract status?

Formal letters of invitation will be sent by e-mail from the CSTE National office by March 23, 2018 to presenting authors. Co-authors will not receive official communications from CSTE.

What if I forgot my abstract ID and password?

Use the “Forgotten ID and password” link from the abstract login page. Please do not create another abstract.

How do I make corrections to my abstract?

You may view and edit an abstract any time before the abstract submission deadline on Wednesday, January 3, 2018 at 11:59 p.m. EST. You cannot change your abstract content once the submission deadline has passed during the review period. Presenting authors may make minor changes after an abstract is accepted until the invitation response deadline.

Whom can I contact for technical assistance with the online abstract system?

For system support, contact technical support by email at https://cste.confex.com/cste/2018/cfp.cgi

Can an abstract be submitted for the CSTE Annual Conference if it is also being submitted for another meeting?

Yes, CSTE will consider an abstract submitted to another meeting.

What types of presentation formats are available?

Presentation formats are available at Guidelines for Abstract Submission.  While the Program Planning Committee will attempt to honor the submitted format for presentations, this will not always be possible. For Breakout, Quick, Lightning and Poster presentations, an option is available to select consideration for an alternative format if the Program Planning Committee cannot accommodate your preferred format.

How many co-authors can be included on my abstract?

Please limit co-authors who are not presenting, but contributed substantially to the study design, statistical analysis, or interpretation to no more than 15 people. Only presenting authors receive official communications. All presenting authors are listed in the print and online program agenda. Review maximum number of presenting authors by presentation type at http://www.csteconference.org/PresentationType.

If I would like to withdraw my abstract, what should I do?

Withdrawals should be communicated by email to Shundra Clinton at sclinton@cste.org. The deadline for withdrawing an accepted abstract is 11:59 p.m. Eastern Standard Time on April 27, 2018; withdrawals made after this date or failure to present an accepted abstract could result in disqualification from presenting an abstract at future conferences.

Audio Visual Equipment

What audiovisual equipment is available in the breakout rooms?

Information Coming Soon.

What audiovisual equipment is available in the poster and roundtable sessions?

No audiovisual equipment, telephone conferencing equipment, telephone line or internet line is available for poster or roundtable sessions.

Why is audiovisual equipment not available in roundtable sessions?

These sessions are less formal and intended to focus on informative discussions among attendees.

Will CSTE provide an internet line or conference telephone in the breakout rooms?

No, telephone or internet lines are not available in the breakout rooms.

Agenda and App

What are the agenda format options?

Agenda information will be provided through our pocket agenda, app and online agenda. Printed full conference hardcopy agendas are not available.

When is an agenda available for viewing prior to the conference?

The electronic version is typically available in May prior to the conference.

Other

What is the dress code?

Suggested attire is business casual. We strongly suggest bringing a light sweater or jacket with you during the day as meeting rooms are air conditioned.

Is child care available?

CSTE does not provide child care or recommend any service providers.

Is a lactation room provided for nursing mothers?

Yes. Meeting space is available in the Palm Beach County Convention Center. Please see the agenda for the lactation room location.

Is luggage storage available?

No, due to security concerns and limited meeting room space, we cannot hold luggage for attendees. Please check with your hotel for options to store your luggage.

My question is not here, who should I contact?

Please call the CSTE National Office at (770) 458-3811.